FAQ

ORCA Shop caters to elite swimmers, triathletes, and water sports enthusiasts who demand high-performance gear. Our products are engineered for competitive use, from swimrun wetsuits to competition-ready goggles and training accessories.

Our gear undergoes rigorous performance testing, with the same quality checks used for professional athletes. We specialize in technical swimwear like breaststroke wetsuits, jammers, and photochromic goggles that adapt to light conditions.

Our breaststroke wetsuits are designed for competitive swimming, while our swimrun suits offer durability for open water. Consider water temperature, flexibility needs, and event type. Email our athlete advisors at [email protected] for personalized recommendations.

• Clear: Ideal for indoor/low-light conditions
• Dark Tinted: For bright outdoor swimming
• Mirror: Reduces glare in sunny conditions
• Photochromic: Automatically adjusts to light changes – perfect for swimrun events with changing conditions

Yes, we provide custom-fitted wetsuits for professional athletes. These require special ordering and have modified return policies due to their personalized nature. Contact us directly for measurements and lead times.

We offer global delivery to most international destinations (excluding some remote areas in Asia and other regions). Our Durham-based team processes all orders within 1-2 business days.

• Standard Shipping (£12.95): Via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: On orders over £50 via EMS (15-25 business days after dispatch)

For urgent competition needs, contact us for expedited solutions.

Absolutely! Email [email protected] with your deadline and we’ll arrange priority shipping for your photochromic goggles, wetsuit, or other competition essentials.

We offer a 15-day return window from delivery date. Items must be in original, unused condition with tags attached. Return shipping costs are the customer’s responsibility unless the item is faulty.

Yes, for hygiene reasons, ear plugs and custom-fitted wetsuits cannot be returned unless faulty. Our ex-rental wetsuits and clearance items (marked “Clear”) are sold as-is after thorough inspection.

Email [email protected] with your order number and reason for return. We’ll provide return instructions within 1 business day. Please allow 5-7 business days for refund processing after we receive your return.

We accept: Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed through encrypted channels for your security.

We currently don’t offer gift cards, but provide bulk order discounts for teams/clubs purchasing training equipment like paddles, pull buoys, or multiple wetsuits. Email us with your requirements.

Currently, we process orders as guest checkouts but send detailed tracking information via email for all shipments. We’re developing an account system for future seasons to save preferences and order history.