Privacy Policy

Last Updated: [Insert Date]

At ORCA Shop (“we”, “us”, or “our”), we respect the privacy of performance-driven athletes and customers who trust us with their competition swimwear needs. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website swimanddiveuk.com.

1. Information We Collect

To provide our high-performance swimwear and seamless transaction experience, we collect:

• Personal Identification: Name, email, shipping address, phone number when you purchase breaststroke wetsuits, jammers, or other performance gear
• Payment Information: Card details processed through PCI-compliant partners (we never store raw payment data)
• Technical Data: IP address, browser type, device information to optimize your browsing experience
• Usage Data: Pages visited, time spent, products viewed (particularly competition costumes, goggles, and training equipment)
• Communication Data: Emails to [email protected] regarding orders or product inquiries

2. How We Use Your Information

We process your data with the same precision as we engineer our photochromic goggles:

• Process and fulfill orders for performance swimwear and accessories
• Provide global payment processing with currency conversion
• Respond to inquiries about competition gear and bulk team orders
• Improve our products and website functionality
• Send order confirmations and shipping notifications
• Prevent fraud and ensure transaction security
• Comply with legal obligations regarding international sales

3. Data Sharing & Disclosure

Like our breaststroke wetsuits that protect your performance, we protect your data:

• Service Providers: Secure payment processors, shipping carriers, and IT support
• Legal Requirements: When required by law or to protect our business
• Business Transfers: In case of merger or acquisition
• Team Orders: For institutional buyers, order details may be shared with designated team managers

We never sell your personal data to third-party marketers.

4. International Data Transfers

As we ship globally (excluding some Asian and remote regions), your data may be transferred internationally with appropriate safeguards matching our product quality standards.

5. Data Security

We implement security measures as rigorous as our wetsuit testing protocols:

• Military-grade 256-bit SSL encryption for all transactions
• PCI DSS compliant payment processing
• Regular security audits of our systems
• Limited employee access to personal data

6. Your Rights

You have rights regarding your personal data, including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your data when no longer needed
• Objection to certain processing activities
• Withdrawal of consent where applicable

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking Technologies

We use cookies with the precision of our competition timing systems:

• Essential Cookies: For checkout functionality and account login
• Performance Cookies: To analyze how athletes use our site
• Marketing Cookies: To show relevant products like polarized goggles or training paddles

You can manage cookie preferences through your browser settings.

8. Policy Updates

We may update this policy as we innovate our product line. Significant changes will be communicated to customers who have purchased competition wetsuits or other gear.