Term and Conditions

Welcome to ORCA Shop at swimanddiveuk.com! These Terms and Conditions govern your use of our website and purchases of our premium swimming and water sports products. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18+ purchasing swimming equipment, wetsuits, and accessories for personal use. By using our site, you confirm you meet age requirements and are purchasing from permitted regions (excluding Asia and remote areas).

1.2 Intellectual Property

All content on swimanddiveuk.com, including product designs, images, and text, is owned by ORCA Shop or our suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Conduct

You agree to use our website lawfully and not to:

• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape content or place orders
• Misrepresent your identity or provide false information
• Interfere with other customers’ shopping experience

2. Products and Services

2.1 Product Descriptions

We specialize in high-performance swimming gear including:

• Breaststroke and thermal wetsuits
• Competition swimwear (jammers, briefs, costumes)
• Technical goggles (mirror, photochromic, polarized)
• Training accessories (paddles, pull buoys, nose clips)

While we strive for accuracy, product colors may vary slightly due to monitor settings. Technical specifications are provided by manufacturers.

2.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We periodically offer promotions like our “Unmissable Deals on Wetsuits” – discount terms will be clearly stated.

3. Orders and Payment

3.1 Order Process

Placing an item in your basket doesn’t reserve it. Orders are only confirmed when payment is processed and you receive an order confirmation email.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We never store your full payment details.

3.3 Order Processing

Most orders ship within 1-2 business days, excluding weekends and holidays. During peak seasons, processing may take slightly longer.

4. Shipping and Delivery

4.1 Shipping Options

Method	Carrier	Cost	Delivery Time	Order Minimum
Standard	DHL/FedEx	£12.95	10-15 days after dispatch	Any amount
Free Shipping	EMS	Free	15-25 days after dispatch	Orders over £50

4.2 Delivery Issues

If your package is delayed or appears damaged:

1. Contact the carrier first using your tracking number
2. Notify us at [email protected] within 3 days of delivery
3. Provide photos of any damaged items/packaging

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unused items in original packaging with tags attached. Exceptions:

• Ear plugs and nose clips (hygiene reasons)
• Custom or special order items
• Clearance or ex-rental merchandise (final sale)

5.2 Return Process

1. Email [email protected] for a Return Authorization
2. Ship items to: 40 Sunderland Rd, Durham, GB DH3E 7JC
3. Include original packing slip

Return shipping costs are the customer’s responsibility unless the item is faulty.

5.3 Refunds

Refunds are processed within 5 business days of receiving returned items and will be issued to the original payment method. Allow additional time for your bank to process.

6. Liability and Disputes

6.1 Product Use

Our products are designed for swimming and water sports. ORCA Shop isn’t liable for:

• Injuries from improper use of equipment
• Damage from failing to follow manufacturer guidelines
• Modifications made to products after purchase

6.2 Limitation of Liability

Our maximum liability for any claim is limited to the purchase price of the product in question. We’re not liable for consequential or incidental damages.

6.3 Governing Law

These terms are governed by English law. Any disputes will be resolved in courts located in Durham, UK.

7. Privacy and Communications

7.1 Data Protection

We handle personal data according to our Privacy Policy. By ordering, you consent to necessary communications about your order.

7.2 Marketing

You may opt into our newsletter for exclusive offers. Unsubscribe anytime via the link in emails or by contacting us.

8. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date. Continued use after changes constitutes acceptance.

9. Contact Us

For questions about these Terms:

Email: [email protected]
Mail: ORCA Shop, 40 Sunderland Rd, Durham, GB DH3E 7JC